When a good specialist becomes a manager — and doesn't know what to do next

Most managers grow into the role from below: the best salesperson becomes head of sales, the best developer becomes a lead, the best engineer becomes the CTO. As specialists, they were excellent. As managers — they're trying their best.

But management is its own profession. With its own tools, logic, and mistakes. And if it isn’t taught systematically, every manager reinvents the wheel: managing the way they themselves were managed — or however seems right to them.

The «Gaining Management Altitude» course is 60 academic hours (in the standard format) of practical work, during which managers get concrete tools: how to set tasks, plan, monitor, motivate, and make decisions. Not theory about how it all works — but techniques applied the very next working day and practiced during the training itself.

What happens when managers run things «by feel»

When a company has no system for developing managers, every manager forms their own style by accident. On the surface this looks like problems with people, motivation, follow-through. In reality — it’s a management problem.

Tasks get set vaguely, and the employee does whatever they understood — or whatever’s convenient. Oversight is either missing entirely or turns into micromanagement that kills engagement. Feedback comes rarely and imprecisely — people don’t know whether they’re doing well. Anything that requires a decision gets escalated upward, because the manager is afraid of getting it wrong.

The result: overloaded executives, demotivated teams, and a strategy that never gets implemented. Not because the strategy is bad. But because the management layer doesn’t know how to translate it into the team’s day-to-day work.

Who this program is for

Managers who were promoted from strong individual contributors — and are coping, but feel like they're managing "by intuition," without a system

Middle managers who keep the day-to-day operations running: the team's results depend directly on how precisely they set tasks and track their completion

Specialists in the talent pipeline for management positions — so they step into the role with tools in hand, rather than learning by mistakes in their first year

Management teams where different leaders have different standards: one is strict, another is democratic, another doesn't monitor anything at all — and this creates chaos in how tasks get managed

Managers who need to build systematic management processes and move away from intuitive approaches that periodically lead to problems

60% hands-on practice — using participants' real work situations

Most management trainings teach knowledge about how things should be. «Gaining Management Altitude» is built differently: 60% of the time is practice. Participants don’t listen to lectures about delegation — they practice setting tasks for their own real employees. They don’t study feedback theory — they rehearse specific difficult conversations.

Before the course starts, every participant fills out a questionnaire — this allows the work to be targeted to individual weak points, rather than run as one generic program.

Between modules, participants’ real cases are reviewed in the chat. This isn’t a box-ticking homework assignment — it’s a way to anchor the tools in real working conditions and get feedback from the trainers.

At the end of the course, each participant receives an activity rating and writes an essay capturing their personal takeaways and a plan for applying the tools they’ve gained.

Training program

Module 1 — Management Style and the Mechanics of Power

Defining the object of management

  • The pyramid of management competencies
  • Functions of management.
  • What exactly a manager manages. Identifying the object of management.
  • Key problems in managing departments.
  • A management glossary of key terms.

Management styles and roles

  • Management roles. Which roles need to be fulfilled for an organization to develop successfully.
  • Management styles. Which roles I’m naturally best at performing.
  • What to do with the roles you’re weak in.
  • How to build a complementary team.

Workshop exercise: «Identifying management styles and roles»

The effective management style is situational

  • The «Management Icon» as a tool for choosing a management style.
  • How leadership style depends on the nature of the tasks, the business environment, and staff development level.
  • The conditions for applying a «democratic» versus «authoritarian» approach.
  • The qualities of the ideal manager. Does such a person actually exist?
  • The «Management Target» and your management style.
  • Symptoms that a leadership style is mismatched to the situation.

Workshop exercise: «The Management Icon» and «My Direct Reports»

A manager’s sources of power and influence. Conditions for effectiveness

  • What does a manager actually need power for?
  • Factors that strengthen or weaken authority. How power gets manipulated.
  • Sources of power and influence.

Case study: «What can strengthen or weaken authority»

Techniques for influencing an employee’s behavior

  • Techniques of power.
  • Pressure. When is it appropriate?
  • Bargaining. A blow to engaged employees
  • Persuasion. Where does its strength lie?
  • How staff respond to displays of power

CASE STUDY: «Using the tools of power»

AS A RESULT, PARTICIPANTS WILL BE ABLE TO

  • Identify which management competencies they’re missing.
  • Learn to choose a leadership style that accounts for staff readiness, task complexity, and the nature of the work environment.
  • Understand how to build a complementary team.
  • НLearn to choose power tools appropriate to their leadership style, ones that get tasks done over the long term.

Module 2 — Techniques for Planning Group and Individual Work

Introduction to planning

  • From strategy to day-to-day operations — a manager’s full planning loop
  • The difference between strategic, tactical, and operational tasks

How to make plans actually work?

  • What separates a plan from wishes and fantasies.
  • The key elements without which a plan isn’t really a plan.
  • Where to put the emphasis in planning.
  • Types of plans. When and how each one applies
  • Short-term plans
  • Mid-term plans
  • Long-term plans

Ways of documenting plans

  • The method for putting together planning documentation.

Goals and metrics

  • The rules for setting goals.
  • The SMART method.
  • Approaches to goal-setting:
  • BSC
  • OKR
  • KPI
  • The cost of getting goal-setting wrong.

WORKSHOP EXERCISE: «Setting a goal»

  • Sources of metrics.
  • What needs to be taken into account when planning.
  • Types of metrics.
  • How many metrics can an employee, a manager, a department, or a company actually handle?

WORKSHOP EXERCISE: «Build your set of metrics»

Types of planning

  • The method for operational planning.
  • The method for project planning.

Planning toolkit

  • How to make planning accurate.
  • Breaking tasks down within a plan.
  • Methods for calculating resources.
  • Tools for estimating task duration and optimizing deadlines.
  • Ways to deal with resource shortages.
  • Ways to reduce the total number of resources involved.
  • Setting priorities for completing tasks.
  • Time-management tools within planning
  • The «Top 5» in planning
  • « ARP»
  • «Time-use snapshot»

WORKSHOP EXERCISE: «Build your own plan»

How to get employees involved in planning

  • A classification of employees.
  • How planning can change depending on the type of employee.
  • Tools for getting staff involved in planning.
  • Why rank-and-file employees see planning as «pointless» work. What to do about it.

AS A RESULT, PARTICIPANTS WILL BE ABLE TO

  • Master planning techniques that account for existing priorities, deadlines, resources, and the capabilities of their direct reports.
  • Use 10 tools to plan their direct reports’ work effectively.
  • Assess their own effectiveness and gain tools for building it further.
  • Increase staff engagement in the planning process.

Module 3 — Setting Tasks for Employees. Delegating Authority

How employee typology affects the quality of task-setting and the outcome of execution

Workshop exercise: «Identify the type of employee you’re setting the task for»

Why low performance depends directly on the quality of how the task was set

How to prepare to brief employees:

  • 5 steps to setting a task well.
  • The key pitfalls in preparing an employee briefing.

Workshop exercise: «Preparing to set the task»

How to set tasks for your employees correctly to achieve the maximum result?

  • Requirements for setting a task.
  • 4 methods for handing off an assignment.
  • The algorithm for setting a task.

Workshop exercise: «Setting the task» (first round)

The specifics of setting tasks for different types of employees:

  • How to set a task for a new employee.
  • How to set a task for an employee who has lost motivation.
  • How to set a task for an employee who isn’t your direct report.

Workshop exercise: «Video case study analysis»

Difficult situations when setting a task:

  • What to do with an employee’s objections when setting a task.
  • Why some employees «freeze up» when a task is set.
  • What to do if the same task needs to be set for several employees.
  • When a task can be set briefly.

How setting tasks in person differs from doing it remotely

  • What to emphasize when setting a task for a remote employee.
  • How to set a task for a distributed team.
  • Key mistakes in setting tasks remotely.

What to do if an employee did the assigned task poorly

  • Analyzing the situation — what to do about the «pitfalls.»
  • What to do if an employee keeps blowing through deadlines.
  • What to do about an employee’s recurring mistakes.

Workshop exercise: «Working through an employee’s poor result»

How to sharpen the skill of setting tasks during working hours

  • Three tools that will help you make real progress in your employees’ task performance.
  • A library of fatal mistakes in setting a task.

Workshop exercise: «Building a matrix of mistakes in task-setting»

AS A RESULT, PARTICIPANTS WILL BE ABLE TO

  • Sharpen their skill at setting tasks.
  • Gain tools for continuing to develop this skill after the workshop.
  • Gain tools for getting maximum performance out of their employees.
  • Gain a methodology for effective delegation.

Module 4 — Monitoring Subordinates' Performance and Giving Feedback on the Results

Why monitoring belongs in a manager’s toolkit?

  • Monitoring as an element of the management system.
  • Evaluate, give feedback, change course, or «crack down.» What to choose as the goal of monitoring.
  • Mistakes in monitoring — what they cost the company.

Types of staff performance monitoring

  • 4 types of monitoring — which one to choose?
  • What determines the frequency and level of detail of monitoring?
  • What to do if you don’t have time to monitor?
  • How to monitor new employees without killing their engagement during the probation period?
  • If an employee is performing well, loyal, and engaged — is monitoring even needed?

WORKSHOP EXERCISE: «Which type of monitoring works best for tracking staff performance»

The results of monitoring:

  • Analyzing and assessing the consequences of any deviations found.
  • When is it appropriate to adjust plans based on monitoring results?
  • What to do if plans get accepted easily and just as easily go unfulfilled?
  • Why does frequently revising plans based on monitoring results badly demotivate company staff?
  • How to manage deviations in systematic versus emergency mode?
  • What to do if an employee successfully completed the assigned task?
  • Ways to give direct reports feedback based on monitoring results.
  • Encouraging feedback versus corrective feedback.
  • The method for giving an employee effective feedback based on monitoring results.
  • Demotivating mistakes in feedback.

WORKSHOP EXERCISE: «Feedback based on monitoring results»

The motivating role of monitoring

  • Why doesn’t monitoring work without motivation?
  • How can monitoring kill staff engagement?
  • How to monitor people you trust?

AS A RESULT, PARTICIPANTS WILL BE ABLE TO

  • Identify their own optimal algorithm for monitoring their direct reports’ work.
  • Learn what determines the intensity and frequency of staff performance monitoring.
  • Get an answer to the question: how can effective monitoring increase staff performance?
  • Gain 7 simple, effective tools for monitoring their direct reports.
  • Gain the method for giving corrective and developmental feedback.

Module 5 — Managing People as a Function of Leadership

What a manager’s work with staff includes

  • Sourcing, hiring, and onboarding employees
  • How to put together a brief for an open position?
  • How to grow the candidate pipeline?
  • How to run an effective interview and choose the right candidate?

Workshop exercise: «Build a sourcing-channel funnel»

  • Employee development (improving staff performance and effectiveness)
  • Quarterly and annual one-on-one meetings with employees

Workshop exercise: «Building questions for a one-on-one meeting»

  • Building an individual development plan for each employee
  • Increasing employee engagement with company matters
  • Manager mentorship as a factor in developing both the manager and the employee

How to assess your staff’s motivation

  • Testing, questionnaires, surveys
  • Interviews, conversations. What you can learn by talking with employees
  • Observation. What you can see by watching employees
  • How to build a motivational profile for each employee

WORKSHOP EXERCISE: «Assess the motivation»

The main incentives in a manager’s toolkit

  • Types of incentives: the «trembling creature» type. The «winner» type.
  • Forms of incentive: positive and negative.
  • «Add, but don’t shake.» What ratio of positive to negative incentives actually works

Negative motivation

  • What an employee is afraid of
  • The nature of punishment
  • The basic rules of punishment
  • When punishment works, and when it’s destructive

Positive motivation

  • Types of non-monetary incentives
  • Intangible motivation

WORKSHOP EXERCISE: «Build your own intangible-motivation toolkit»

Demotivation

  • Factors that cause demotivation
  • Signs of demotivation
  • How to fight demotivation

How to build a system of intangible motivation within a department

Retaining key employees

  • How to tell that an employee’s life cycle in your department is coming to an end?
  • Tools for retaining key employees.

The company’s rule of manageable span of control

  • How many employees a manager can effectively have reporting to them.
  • What to do if the number of direct reports exceeds reasonable limits.
  • How a manager works with the HR department.

AS A RESULT, PARTICIPANTS WILL BE ABLE TO

  • Gain basic tools for working with staff.
  • Understand what the manager is responsible for in staff matters, and what falls to HR.
  • Significantly increase their employees’ effectiveness in achieving the goals set for them.

Module 6 — Methods for Solving Management Problems

What makes a good management decision?

  • When to decide on your own, and when to bring in the team to strengthen the decision?
  • How to make decisions in cross-functional teams
  • Who to bring into the discussion?
  • How to structure the discussion process without destructive conflict?

Methods of group problem-solving

  • Using working groups to solve problem issues
  • When to run a working group, and when a regular meeting will do?
  • The fundamental difference between meetings and «working groups.»
  • The stages of running a «working group.»
  • Who should be part of a «working group.»
  • How to assess a working group’s effectiveness.
  • The Nominal Group Technique
  • The «6-3-5» method

WORKSHOP EXERCISE: «Solving a problem using the ‘6-3-5’ method»

  • The «Expert Judgment» method
  • The «Plus/Minus Table» method
  • The «Brainstorming» method

WORKSHOP EXERCISE: Generating ideas using the «Brainstorming» method

A problem-solving methodology

  • An algorithm for solving management problems.
  • Breakthrough techniques
  • The «raising the goal» technique
  • The technique for analyzing variables
  • The «worst alternative» technique

PROJECT CONTENTS

STAGE 6

Methods for Solving Management Problems

AS A RESULT, PARTICIPANTS WILL BE ABLE TO

o Gain 11 tools that help improve the quality of management decisions.

o Work through current, difficult management problems right there in the workshop.

o Feel like a confident, effective manager in difficult management situations.

o Gain tools for involving key employees in analyzing and strengthening the company’s response to problem situations.

How the training is organized

Offline
3 modules of 2 days each, or 2 modules of 3 days each — scheduled to fit the company’s rhythm. Breaks between modules are no more than three weeks: during this time, participants apply the tools at work and bring real cases to the next session.

or

Оnline
4-hour modules, 1–2 times a week — scheduled to fit the company’s rhythm.

Between sessions, there’s active work in the chat: trainers commenting on and analyzing participants’ cases, additional tools, and discussions.

The program is adapted to the company: before the start, every participant fills out a questionnaire, and the focus of the work is built around the specific team’s real management situations.

Group size

up to 20 people

Program trainers

Александр Паньков

Александр Паньков

Co-Founder компании A.maze.S

Ирина Сотникова

Ирина Сотникова

Co-Founder компании A.maze.S

What the company gets at the end of the course

Managers who speak a common language and share common standards — the management team understands management the same way and works by the same principles

A lighter load on top management: managers know how to make decisions within their own area of responsibility, without escalating everything upward

Higher team performance: tasks are set more precisely, monitoring is in place, and feedback actually works

Better employee retention: managers know how to motivate, can spot demotivation before someone leaves, and know how to work with key people

A talent pipeline that's ready for management roles — not just "promising," but actually prepared

A concrete toolkit that sticks: every participant leaves with a set of techniques tested in the workshops and applied between modules to real tasks

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Want to discuss a program for your management team?

Получить бесплатную консультацию

+357 97 455 608   &   hello@amazes.pro

Free consultation
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